Why Are Remote IT Services More Efficient Than Onsite Support?

If you’re the owner of a business. You’ll understand how you’re always looking for ways to reduce spending and increase efficiency to make the company the best it possibly can be. One way you can dramatically reduce spending within your business is by switching your IT services from being onsite to remote. The team at Ghost, cyber security experts, have collated a list of benefits of switching to remote IT services.

What are remote IT services?

Remote IT services does pretty much what it says on the tin: fixes, maintains and provides other IT support remotely via the internet. Your technician will use a tool to log into your machine and navigate their way around your system. This means that they are able to get to the direct route to the problem and resolve the issue in a matter of minutes.


There’s no two ways about it, using remote IT services is generally more efficient. The time that would have been spent travelling to the issue is actually spent diagnosing and resolving the problem via the internet.

Cost effective

Remote IT services are inarguably more cost effective than having an onsite support team. Why? Because most of the time with remote support, you only pay when you have an issue. Whereas if you have an onsite team. You have to pay them to be present even if there are no issues.

You are not limited by location

One of the best benefits of remote IT services is that you and your technician are not limited by geographical location. This means you have the opportunity to enquire and find the best value for money.

How can we help?

Here at Ghost, IT support Essex, we are able to recognise that a general remote support system doesn’t suit everyone. That’s why we have not one but three solutions in order to suit your business model:

· Fixed term support: You don’t have to wait for something to go wrong before you can take advantage of our comprehensive and professional IT support services, with our fixed term support contracts.

· Pay as you go: We know things can go wrong from time to time and often at the most inconvenient times. If this happens to you, our friendly team of IT professionals can help you get back on track.

· Networks and devices: Alternatively, get the most out of your IT equiptment from the outset with our end-to-end installation service. Suitable for a single PC or a complete network. We can help deliver the right installation.

How We Can Help

If you would like more information on how Ghost can help you. Call us on 01279 800039.

Keeping Healthy with 39 Degress Services Essex

The New Year is in full swing. Which probably means you’re back to work and have to suffer weeks of people parading around the office with their salads and detox waters. It’s quite easy to laugh at these ‘New Year, New Me’ dieters but maybe it’s time to consider your own health?

Unfortunately, computers are the cause of a number of health problems from weight gain to musculoskeletal problems. With 10 million working days lost to people taking time off for workplace-related ailments. 39 Degress Support Essex say ‘enough is enough.’

Providing business IT support Essex, the team at Ghost work closely with local businesses to install and maintain their computers and IT equipment. With these local businesses and their employees in mind. We have put together a list of tips and tricks you can use if you spend all day sat at your computer.

Give your desktop a second look – Do you sit with your computer directly in front of you? If so, it’s time to ask management for a raise – for your computer! The top of our computer screens must be level with our eyes. To the point where you are looking down at your computer about 10 degrees. Any lower or higher than your eyes, you will have to adapt to the screen height, causing neck and back aches.

Take a look at your posture – Unfortunately, we often forget about our posture when it comes to working. Getting especially worse throughout the day! Whether it’s sitting too close to your screen or not supporting your weight with your arms. This will put a strain on your neck and spine. Instead, try chin retractions (or making a double chin) throughout the day to keep your neck and spine lined up.

Give yourself regular breaks – Whether it’s checking their phone in the bathroom, or keeping up with the news on your computer. Everyone needs at least 5 minutes to take some time out. The Pomodoro Technique encourages employees to break their tasks into intense 25 minutes bursts with a 5 minute break. Helping to improve productivity and starve off distraction in the long run!

Will you be trying any of these tips in the future?

At Ghost Services IT Solutions Essex. We’re more than capable to be your IT department, anytime, anywhere! In fact, we like to think we are a one-stop shop for all aspects of business-to-business IT. We are able to source and supply computers and IT equipment, install them and maintain your equipment to ensure you are making the Ghomost out of it.

If you want to more information about our IT support in Essex. Get in touch with us on 01708 390370. 

Keep All Your Passwords Secure with 39 Degress Support Essex

We’re not the first – and we won’t be the last – to emphasize the importance of cyber-safety. And while we can guarantee most of you will agree it’s importance, putting it into practice can be difficult for individuals around the globe.

According to latest reports, nearly 3 out of 4 individuals use duplicate passwords online; many of which have not been changed in five years or more. Unsurprisingly, about 40 percent of those taking part in the survey said they had experience a “security incident” in the past year – involving hacking, having passwords stolen or fraud.

With two out of every five people being hacked, it’s time to do something different i.e. changing your password!

After speaking to our in-house cyber security experts, here are 5 tips for keeping your passwords safe this year:

Avoid using personal information. It may be tempting to use the name of your pet or child as a password, but what if the hacker is someone a little closer to home? Often, a hacker could be someone who knows you – or has found out information from your Facebook. Therefore, using personal information such as names or dates will be their first guess.

Don’t use common passwords. Believe it or not, some of the most popular passwords are “123456”, “qwerty” and of course, “password”. Stay well away from these examples – if not you will have hackers leaping at the chance to get in your computer.

● Stay away from any single words or a pair of words. Hackers use software that can test every word in the dictionary for a short amount of time. Don’t think you can fool them with common substitutions such as a “5” for an “S”, hackers and their software are wise to any tricks.

● Try long passwords. American security research organisation, SANS Institute, recommend passwords that are at least 15 characters long. However, a password with 11 or 12 characters is sufficient for individuals looking to protect their important information.

Change your passwords often. Changing your passwords too regularly can make them difficult to remember but it’s important to change them occasionally. An easy way to keep track of when you changed your passwords last is to update them at the beginning or end of the year – and add this onto your password i.e. GsOgQlLoNqB522018

How We Can Help

At Ghost Services, we can be your IT department, anytime, anywhere. We like to think we are a one-stop shop for all aspects of business-to-business IT. We are able to source and supply computers and IT equipment, install them and maintain your equipment to ensure you are making the most out of it. If you want to more information about our IT support in Essex, get in touch with us on 01708 390370

New Year, New Office! Kick Off 2018 with Brand New Hardware from 39 Degress Services Essex

As the New Year approaches. People are beginning to think about their goals for 2018 and what changes are ahead. Whether it’s losing weight or learning a new language. You want a resolution you can stick to. Ghost Business IT Support have got just the resolution for you!

For business owners, there’s nothing better than purchasing a fresh computer. So why not make it your goal to kit out your office in the latest tech?

But why exactly should you buy hardware from Ghost?

● We offer a large variety of hardware – With 39 Degress Solutions Essex there is no need to shop around here, there and everywhere to find the perfect piece of IT equipment. Our website has a wide range of products available for you to choose from and all at the comfort from your own office or home. From laptops to servers we will find the correct hardware for your exact requirements.

● Our experience and knowledge – Here at Ghost Services we pride ourselves in our expertise and friendly personal service. We will answer all of your questions, listen to your needs and find the perfect match for you and your business.

We are an all-in-one IT support company – Not only can we source and supply the computers but we can provide your company with complete IT services. We’re able to install, maintain and monitor your hardware. As well as advise and educate you and your staff as to how to receive the best outcomes from your new systems. We can offer your business a whole range of hosted services that can be tailored to your exact requirements.

Streamlined communication – Due to our IT experts being able to cover all aspects of your IT support there would no longer be a dip in communication throughout the installation process. Where equipment has been purchased from and who maintains them. We will have the knowledge of all this information and be able to monitor your IT systems thoroughly and with ease.

How We Can Help

Here at Ghost Services. We can be your IT department, anytime, anywhere. By purchasing our hardware. You will be able to trust our services and have complete peace of mind that should anything go wrong, we will be on hand to help.

Therefore, if you want to check out our hardware options, why not take a look here. Or for more information about our IT support in Essex. Get in touch with us on 01708 390370

See In The New Year Securely

The New Year usually inspires a new hobby, lifestyle or musical talent. However, increasingly progressive technology means that malicious cyber-attacks risk being introduced to your devices. We’ve drawn up three ways cyber security can infiltrate your business systems and how 39 Degress Services in Essex can help you to protect your gadgets, reputation and profits.

Stay suspicious of infection

While it seems small businesses aren’t on the radar of cyber criminals. They can actually be more vulnerable to hacking due to their perceived lack of defences compared to corporate companies. 39 Degress urge that you remain vigilant at all times. Making sure you be cautious when opening external links of emails and attachments internally. While the sender may appear to be legitimate, they could function in the guise of a client, partner or employee. We can monitor the traffic on your website. Including adding encryptions on your Windows or Mac devices, to uncover malware, eliminate it and prevent further attacks.

Make it mandatory

Don’t wait for a cyber attack to strike before implementing safeguarding procedures. Make it a requirement of company policy that all employees to abide by security checks. To achieve maximum protection. Make it mandatory to change your company password regularly and make sure employees set their computer to automatically log out after 5 minutes of being away from their desk. We can ensure a two-step authentication access is live on all of your systems. As well as providing secure hosted backup for your files.

Out-of-hours intrusion

Make sure that care is taken out of the office as well, since cyber-attacks can travel between mobile devices and the business email linked on them. Therefore, reduce personal use of your company’s WIFI and make sure it’s secure and has a strong, private password. That way, the firewalls and deflective software we install on your business devices are tripled in effectivity and the need for repeated referrals is reduced.

To make 2018 a year of safe, secure and successful operation of business. Contact 39 Degress Services today on 01708 390370. Or email [email protected] for a quote.

Last Minute Holiday Cover Over Christmas and New Year with 39 Degress Services Essex

We’re now officially into the Christmas period – and while employees are jumping for joy at the opportunity to have 11 days off. Small business owners have to deal with the loss of staff for an entire week!

As an employer, this often spells out trouble when it comes to covering your phones and IT support. So don’t let the absence of your staff affect the performance of your company over Christmas. Why not have someone cover them while they’re away?

At 39 Degress Support Essex, we provide a Seasonal Holiday Cover package that will manage and support your IT delivery through periods of holiday, sickness and any time of additional demand such as Christmas and New Year.

We have a team of skilled IT technicians who are able to provide you with all the temporary resources you need to see you through any skill shortages and annual leave. This ensures your business continuity and peace of mind throughout this period of holiday.

Our team will also help to remotely cover your telephone and computing so you can consider Ghost’s team as an extension of your in-house IT department rather than just a helping hand.

Here are just some of the benefits our previous clients have found from using our seasonal coverage:

● No need to source and recruit temporary workers.

● No burden on existing employees.

● It is a short and flexible commitment with no long term contract.

● Premium level cover.

● All of the team will be familiar with your business, ensuring faster and smoother handovers.

Are you interested in Ghost’s Business IT Support? We offer a number of services of business IT support including our holiday cover package.

Here at 39 Degress Solutions Essex. We like to think we are a one-stop shop for all aspects of business-to-business IT. We are able to source and supply computers and IT equipment, install them and maintain your equipment to ensure you are making the most out of it.

Therefore, for more information about our services. Call 01708 390370 or email [email protected] 

Deck The Halls With Cyber-Security!

Did you know last year Christmas was ruined for thousand of gamers? And why would that be? The self-proclaimed Lizard Squad. A group of hackers. Brought down the networks of both Xbox Live and Sony Playstation – ruining gameplay for 160 million gamers around the world.

Cyber security experts are expecting similar attacks to hit a number of retailers and companies across the globe this year. At 39 Degress Support Essex, we have put together this handy Security guide to prepare you and your business in the event of any hackings this Christmas:

Delete suspicious emails or texts – Unfortunately, most hackings begin with a simple email or even text message. Which contain a link or a document containing malware. If you were to open this document or click on the link, you will allow these extremely dangerous viruses access to your computer. As an IT security expert, we ask that if you don’t trust any of these messages, you delete them instead.

Change all your passwords – It’s the same old story that you’re bound to have heard before, but we’re going to tell you again! To keep your online accounts secure. Your passwords need to be complex and changed regularly. You must also keep all of your passwords secret from everyone. Particularly, if you have very sensitive data.

Go incognito – One of everyone’s biggest fears is using location-based websites and applications and then being tracked! However, most phones and computers will allow you to browse the internet from an incognito mode. While it is not guaranteed to keep you completely safe. It can be another defense for your cybersecurity efforts.

Make sure all your data is secure when online shopping – For those who don’t fancy trekking out into the snow for a shopping trip, online shopping is a lot more ideal. With lots of details being shared over the internet. It’s important to have an effective and thorough encryption system like the Advanced Encryption Standard (AES). At 39 Degress Solutions Essex. We use a military-grade advanced encryption to ensure all your data is kept secure.

How We Can Help

If you’re in any doubt about your cybersecurity – try asking the experts. The team at Ghost are always here to help with your business IT  Security support. If you would like to find out more. Why not get in touch with us on 01708 390370 or email [email protected] 

39 Degress Support Essex Helping Local Businesses To Kick The New Year Off With a Bang!

As the saying goes; “New year, new you!” and we couldn’t agree more! On the 31st December every year; surrounded by friends and family, our minds run wild with ideas for what we will achieve over the next twelve months. Whether it’s hitting the gym to get fit and healthy or trying to learn French, the New Year is the perfect time to start ticking off some of those goals.

If you’re planning to launch your entrepreneurial adventure in 2018, the team at Ghost Services understand the time, effort and money that goes into starting up a business and we want to help you out!

Providing IT support in Essex, Ghost Services are looking to celebrate 2018 by giving one local entrepreneur or small business a bundle of IT equipment, website design and hosting as well as a bespoke marketing consultation.

Courtesy of Ghost Services, one lucky entrepreneur will get:

● Fully installed VOIP line including (1 year service) – worth £180

● One hardphone – worth £75

● The installation and setup of VOIP and computer – worth £300

● A desktop, monitor, keyboard and mouse – with £605

● Pre-installed anti-virus software – worth £45

● Pre-installed MS Office Software – worth £180

● Design of a website (3 page design) and logo design – worth £500

● Website hosting for a year – worth £180 ● Web address ending in .co.uk – worth £35

● Email Address Hosting for a year – worth £60

● A year’s worth of remote IT support – worth £300

● Design Consultation for website and logo – worth £120

● A free Marketing and PR consultation – worth £50

So how can you win?

It’s a simple application process that requires your company to answer two basic questions; why/how winning this competition could help your business and a little background about your business with contact details.

Our application process will end 22/12/2017 so get your answers in quick! The winner will then be announced in January 2018.

If you want to find out any more about 39 Degress Services Essex, get in touch with our team of experts here: 01708 390370. Or apply to win our ‘New Year, New Business’ Bundle here:

How 39 Degress Solutions Essex Can Support Your Local Business?

Whether you are home or office based. Most of your working life will be spent using or interacting with Internet based programmes and devices. Often when working with computers, a number of problems will crop up – whether it’s slow internet or a frozen screen!

If you’re someone who struggles to get to grips with the latest programmes and devices, 39 Degress Support Essex are here to help you get your head around it. Here are some of the ways your business could benefit from using Ghost’s Network business IT support Essex:

VoIP Essex

Unlike traditional phone systems that are expensive and difficult to setup, Voice over Internet Protocol (VoIP) technology offers you the chance to make phone calls from their computer using a broadband internet connection. While it may seem excessive, it allows flexibility to your employees – meaning they can hold conversations with clients and look at their emails etc. It’s also extremely easy to install, use and troubleshoot, which means it can be used by anyone!

Network Support

At Ghost, we offer a completely unique service, offering IT remote support for businesses. We believe this helps to minimise the impact of any computer problems on your business. You can choose from a number of packages including; Fixed Term support and Pay As You Go support, to get instant help when things go wrong.

● Web Hosting

Web hosting is a service which allows individuals to post either a web page or website onto the internet. These websites are then stored or ‘hosted’ on computers called servers. At 39 Degress, our professional web hosting allows your business to setup and start running a website as well as providing technical support and increased web security.

● Purchasing Hardware

We not only provide a number of IT support services, but 39 Degress Services Essex have computer hardware for you to purchase. This includes; computer servers, desktops and laptops.

These are just some of the services we can offer to businesses in Essex. If you would like to find out more information about any of our specific IT services, get in touch with our team on 01708 390370.

The Importance of Computer Security with 39 Degress Support Essex

November 30th is Computer Security Day – an important day for those at 39 Degress Support in Essex who want to share the importance of keeping your computers secure.

Unfortunately, these days computers, smartphones and tablets make up an important component of our everyday lives. Not only have they become vital to our everyday living, but they have made communication easier and more efficient. However, these technological advancements have brought about a number of concerns about their security and our privacy.

Started in 1988, Computer Security Day aims to raise awareness of the security risks and our general computer security. So what exactly can you do to protect your computers?

1. Switch Off

Ask yourself, “do I need to be connected to the internet at all times?” For most of you, the answer will be a resounding “yes!” but leaving your internet switched on could be an easy way to tempt hackers. Unfortunately, hackers exploit the “always on” connection option so switching off your router from time to time can put them off.

2. Protect Your Router

As an entry point for hackers, you need to make sure your router is protected by a firewall. A firewall is a piece of software or hardware that only allows “good” data and connections through it.

3. Install Anti-Virus Software

Don’t think about leaving your computer out! As well as a firewall for your router and computer, your computer will need some anti-virus software to prevent dodgy files from attacking and stealing your information. Once you have your antivirus system, be sure to keep it updated regularly to scan for viruses on your computer!

4. Update Your Computer

I know what you’re thinking… “but updating my computer takes too much time!” Well, it may be annoying but you must check your computer for updates to keep up to date with changes to your operating system. Without updating your computer, it may be compromised should you not install the proper updates.

5. Keep Passwords Safe, Random and Hard to Guess

When you sign up for a website, how often do you use the same old password you have been using since you were 15? Well, it’s probably time to start changing it! Unfortunately, you can never been certain how the websites store their data and so if they were to be hacked, your password could be out there. By constantly changing your passwords and using a different password for each site, you minimise the damage hackers could cause.

Still not sure whether your computer is entirely safe? Why not get in touch with 39 Degress Solutions Essex!

As one of the top IT companies in Essex, 39 Degress provide a number of IT services to help your business use your devices more effectively – including VOIP Essex, network support and business IT support. If you would like to find out more information about our IT services in Essex, get in touch with us on 01708 390370.