Data & Communications Services From 39 Degress

For the layman, Data and Communication Services are the processes of using computing and communication technologies to transfer data from one place to another, and vice versa. It enables the movement of electronic or digital data between two or more nodes, regardless of geographical location, technological medium or data contents.

 

data and comms update

 

Riveting stuff, eh?

The thing with Data and Comms (DC) is that in the current technological environment – where advances are made seemingly every month – if you don’t keep on top of it you run the risk of loosing a competitive advantage. Or your business rivals getting a step on you. Fortunately, if you have the right team on your side it’s not something that you need to worry about…. You have enough to do running your business without having to scour the internet for the latest DC news.

At Ghost, as one of our the premier IT companies in the Southeast, we like this sort of thing, and we like to think we’re pretty good at it. You can rest assured that, as our customers, we’ll inform you of any developments that could be of benefit to you. Here’s a brief summary of some of our DC services:

 

3CX Phone Systems

3CX is a cost-effective and highly efficient Unified Communications solution for business that incorporates telephony, web conferencing, instant messaging and smartphone clients. Find out more.

 

Fully Managed Voice and Data Systems

We provide Integrated Connectivity solutions to local Organisations that are looking to consolidate their business data and communications utilities and enjoy the many Commercial and Financial benefits of a Fully Managed VoIP and Internet Connectivity service. Find out more.

 

Leased Lines

Our added-value Internet Leased Lines offer new standards in bandwidth, flexibility and resilience. They provide outstanding value for money, especially if your business is 100% dependent upon its internet connectivity to remain productive and competitive. Find out more.

 

Business Broadband

Our portfolio of ADSL, Fibre Broadband and Dedicated Leased Line solutions include packages that are suitable for companies of all sizes, from start-ups’ to large Organisations. Find out more.

 

Data Cabling Installations

We provide Data Cabling services to Organisations that are upgrading or expanding their IT Systems, relocating premises or need to make one-off changes to their existing cabling network. Find out more.

 

VOIP Handsets and Headsets

Please take a look at some of the hand and headsets we offer here.

small business new handsets and headsets

Please don’t hesitate in getting in touch if you have any questions by calling 01279 800039 and speaking to an expert about your requirements in further detail. Alternatively, fill in our online contact form here.

Critical Hardware and Business Applications Can Fail

Critical Hardware and Business Applications can Fail

One of the most alarming things about the nature of any company’s IT infrastructure is that a lot of the time you don’t realise there’s a problem until it’s too late. Critical hardware and business applications can fail, and nobody knows anything about it until the damage is already done. Fixing things retroactively is a time-consuming and costly process, and can keep your systems out of action for periods of time when you really should be getting on with the day-to-day running of your business. Spotting these things when they first occur is a vital first step in tackling them and reducing downtime and negative effects on your bottom line.

 

tech monitoring for small busines

At 39 Degress Services, we offer 24-hour remote network monitoring, meaning we can prevent problems occurring in the first place. Potential hardware issues can be predicted by utilising trend analysis, and we can advise on where investment in upgrades is required.

 

24 hour offsite tech support

Our customised dashboard is monitored twenty-four hours a day, seven days a week, allowing us to keep track of everything from your apps to your network security. We will keep a close eye on your CPU usage, disk space and memory utilisation to make sure that everything is running as well as it possibly can – and that it will continue to do so.

 

connectivity problems business

The importance of maintaining a regular schedule of backups is well understood, and we will ensure that this is adhered to guaranteeing the safety of your most valuable data, whether you require a daily, weekly or monthly backup. Network connectivity issues can also problematic, and we will monitor your usage, stability and Wi-Fi effectiveness. Monthly performance report emails will keep you abreast of our findings, though of course if any issues arise we will contact you at the time in order to ensure that you don’t lose any productivity due to unnecessary downtime.

We also offer cloud storage solutions, and we can take care of your cyber security as well, while ensuring all your data usage is compliant with the General Data Protection Regulation. Contact us today to discuss your IT requirements and we will provide you will the solution.

If your company requires out-sourced IT support contact 39 Degress today by calling 01279 800039 and speak to an expert about your requirements in further detail. Alternatively, fill in our online contact form or visit our website here.

 

 

 

 

 

Outsourcing Your IT – Why it’s SUCH a good idea for SMEs

Outsourcing Your IT  – Why it’s SUCH a good idea for SMEs

In the small to medium-sized enterprise market, the last few years have seen the once-ubiquitous IT department gradually losing popularity as more and more businesses decide to outsource their IT support and rely on off-site providers for security, storage and networking solutions. According to datacenterjournal.com, IT outsourcing is at his highest percentage for 5 years – and although it seems that the number of functions that are being outsourced is not increasing, the volume of work sent to outside service providers is.

why outsourcing IT is a good idea for smes

There are many reasons why IT outsourcing can give you an advantage over having an on-site IT department although probably the most important one is financial. Hiring IT professionals as full-time staff can be very costly, especially if your infrastructure is large and you require several people to keep it running. Contracting out means that you can end up paying far less for the same level of expertise over time, as well as saving money on equipment.

tech support small business

And expertise is what it’s all about. Assuming you are not yourself an IT company, chances are that you are far better at running and organising your own business than you are at maintaining its IT infrastructure, and unless you already have someone with that skillset on board, you’re going to have to either hire in or train existing staff, both of which can be costly and time-consuming. Outsourcing allows you to access that same level of expertise without having to increase headcount or retrain large amounts of your own staff.

I need help with my IT, Essex

Basically, unless you already have it covered, IT support is a distraction. You will be far too busy dealing with the actual business end of your enterprise to give it the attention it deserves. If you can rely on a trained professional to be on hand to ensure that the nuts and bolts of the operation are all in functional order, then you can dedicate yourself and your team to ensuring that your business is a success.

Professional racing drivers don’t tend to get under the hoods of their vehicles themselves- their talent is in driving the car, not calibrating the engine. And applying similar logic to your IT needs can similarly allow you to reach the finish line just that little bit faster.

Call us today to discuss your business IT requirements, and we’ll take the tech strain and let you get back to worrying about your bottom line. Call 01279 800039, or fill in our online contact form by visiting our IT support services page here.

 

 

 

Email Hosting: What is Email Hosting and What’s The Benefits?

As a business owner, you should be familiar with email hosting – a system that allows you to manage email servers. For example, if you’re emailing from or to someone with a domain name in their email address, they have an email hosting service i.e. @ghostservices.co.uk

Typically the web hosting company who support your domain name will also provide you with an email hosting service. However, there are some issues that are associated with using this type of hosting.

Firstly, your web hosting provider may give you a POP3 email service. This means you can only use one computer to check your device (no other devices like mobile phones or tablets) and your emails will be stored on the computer you are using. This means all the sent emails are stored with your local PC rather than a mail server.

A web hosting provider’s email server will also give you basic antivirus protection. It is good that, to some degree, they are protecting your emails from hacking and corruption. However, other email hosting providers will offer you a more intensive and structured virus prevention system.

Finally, considering their expertise in the industry lie within web hosting, it’s no wonder most web hosting providers give a basic and minimal email hosting service. With a web provider you will be given a bog standard email server and not told much about how to use it.

However, with 39 Degress Support Essex we are able to provide a unique and tailored email hosting service that is easy to manage and simple to use. Not only can you send clients emails from your bespoke domain name, but we have a number of added features to make your client emails professional and convincing such as:

Automatic responses

  • Unlimited aliases
  • Unlimited forwarders
  • Attach large files
  • Choose from IMAP/POP3
  • A robust spam/virus protection
  • Online storage
  • Backup of emails
  • Calendars
  • Mailing Lists
  • Contact Management

To find out more about Ghost’s IT Support in Essex, be sure to get in touch with us on 01708 390370.

We provide a number of IT solutions in and around the South East, including a fully comprehensive Computer Support Essex package and our own bespoke Web Hosting Essex service.

World Photo Day: How to Legally Use Images on Your Website?

Whether it’s engaging infographics or informational videos, an important feature of any website is using visual content.

Not only do they add a personal touch to your website but images are notoriously easier to read than your bog standard text. With 65% of the population describing themselves as visual learners, it makes sense to use images and visual media to represent your business.

However, many businesses run into problems when they use images that aren’t properly licensed to them.

Copyright Laws and Penalties

There are number of copyright laws you must know before adding images to your website. Copyright laws can also help to protect any of your own content should another person or business take credit for your images, video or written content.

Copyright is a designation given to creative works that you publish into the world in a “fixed form”, meaning the minute you upload a blog or post a photo on Instagram you are protected.

Copyright covers a number of areas including literary works i.e. books, poetry and articles, performing arts such as music and lyrics, visual arts i.e. artwork, jewellery, photos and digital content such as websites and blogs.

If you find that somebody has taken your content without getting the rights from you first, you should go to the Trading Standards Agency, who are responsible for enforcing the copyright laws.

As a business who has taken the content without having the correct rights, you are liable for a fine of up to £50,000 and a custodial sentence of up to 10 years. Therefore, you don’t want to make the mistake of using images or content that do not belong to you for the sake of your business reputation and employees.

When designing and building websites, 39 Degress Solutions Essex make sure all of our chosen images are from reputable, commercial imaging websites. That means we can the correct license for using the images we have chosen.

Not only can we design a website for your business, but we’re also one of leading business for Web Hosting Essex, meaning we can manage and monitor your site at an affordable cost.

To contact the IT experts at 39 Degress Support Essex, get in touch with us on 01708 390370 or email [email protected]

Why Moving Office is the Best Time to Introduce VoIP to Your Company

Voice Over Internet Protocol, more commonly known as VoIP is a combination of hardware and software which allows you to make voice calls using nothing but a broadband internet connection rather than a traditional phone line.

Why Use VoIP?

We understand most companies heavily rely on computers to carry out the majority of work. However, the phone also plays a vital role in office life. There’s no denying, moving office is a tedious task. You have to consider many things such as making sure your system is backed up should the unthinkable happen and you also need to make sure everything you need is packed up and ready to go.

Once you’ve moved office, you then have the stress of unpacking and waiting for the broadband. On top of that you then need to wait for a phone line to be installed so you can start conversing with clients. What if we told you we could take the stress away? Well, we can.

VoIP can be installed at the same time as your broadband line, which means you’re not waiting for days on end for your phones to be connected.

VoIP can also save your company vast amounts of money. Due to it being dependent on a broadband line, you will incur no phone costs. Another benefit of VoIP is being able to make international calls as well as conference calls. Depending on your broadband width you can make calls with people up to triple figures.

VoIP can also increase productivity as it allows employees to attach documents and share data whilst video conferencing.

Despite VoIP sounding like a bunch of technical jargon, installation and how it works is actually fairly simple. Above were just a few benefits of introducing voice over internet protocol into your office.

So, if you’re moving office in Essex and surrounding areas and looking to bring VoIP into your workplace, why not give 39 Degress Services a call today to see how we can help. Or for that matter, if you would like to install any IT support services, don’t hesitate to get in touch!

Benefits of Remote Rather Than Onsite IT Support.

Is your business struggling to cope with onsite support? Are you finding your company is losing precious time waiting for your computer problems to be fixed? Have you ever considered moving to a remote IT support service? Here’s the reasons why you should.

So, how is remote IT support Different from onsite IT support?

Remote IT support is defined as numerous pieces of software and IT tools that enables a technician to connect to a computer in another location via the internet and work directly on the remote system.

Onsite support is where you have technicians based in your office. This can be costly for your business in addition to being more time consuming for everyone involved.

Why Should You Switch to remote IT support?

  • Quick and Efficient
    One of many benefits that prevails when switching to remote IT support is the increase in efficiency. By having someone constantly at the ready at a remote location, all they have to do is simply log into a computer via the internet and they can almost instantly start working on the faulty system. Eventually, this will make the company more efficient as time lost waiting for the system to be fixed is dramatically reduced.
  • Money Saving
    It makes sense. Remote support is almost guaranteed to save your company money as you’re not having to physically employ someone and pay them to sit and wait for problems to occur.
  • You Are Not Limited to Location
    Remote support means you and your technician can still meet business needs without geographical restrictions. This means you can shop around and find the best service regardless of location.

The Facts

It is believed that 70-80% of all technology support issues can be solved remotely which essentially means that over 70% of all problems could cost you less and be resolved faster.

Fortunately for your business and your bank balance, 39 Degress services offers remote support. So, our friendly team of professionals are always on hand when things don’t go according to plan. If you would like to find out more information on what other services we offer, don’t hesitate to get in touch.

Backup Your Computer for Moving Offices

Are your premises changing?

Moving office is a stressful and difficult process for many; packing hundreds of boxes, organising removal vans and people to pack them, plus having to direct exactly where all your furniture goes. In the blur of moving day, you can often forget about the little things such as your computer and computer equipment when moving out.

With so much going on on moving day, things are easily missed or broken, meaning your computer could be one of the items that should go missing or get broken.

So how can you prepare ahead in the event your computer from getting damaged or misplaced on moving day?

39 Degress Solutions Essex provide a variety of IT services in Essex for businesses, including cloud services, IT support and remote monitoring. As experts in the IT industry, 39 Degress Solutions have helped many businesses to backup their computers ahead of moving offices.

Our experts suggest:

●      Make Sure You Backup Your Computer – If your computer has been misplaced or damaged, it could put you out of work for weeks without any of your important documents and systems. That’s why it is vital to backup your computer onto a spare hard drive or cloud system – that way you can access your documents from a laptop or spare machine if yours is broken.

●      Keep Everything Together – There’s nothing worse than moving offices and realising you have left something vital like your keyboard or mouse in your old space. If you’re not prepared to make an embarrassing phone call to your ex-landlord about collecting your equipment, then waiting for a spare one to arrive could be a long stretch. When you’re packing up your computers, make sure to label each computer screen with the user’s name as well as their mouse, keyboard and any other additional equipment.

●      Cover your Phones and IT on Moving Day – Moving day is particularly stressful, and the last thing you need is phones ringing off the hook and disastrous internet crashes. At Ghost we offer a business continuity service, providing assistance for any unexpected disasters, problems and issues. We act as your office away from office, taking care of the phone calls and everything IT related.

Are you moving offices in the near future and need our backup services? Why not get in touch with the team here at Ghost Services on 01708 390370 and find out more information.

Ghost Blog – Preventing A Cyber Attack on your Business

Did you know cyber-attacks cost British businesses £34billion a year in terms of lost revenue and increases in their spend on IT support? However, this figure could be even higher should a breach go undetected.

Following the attack on the NHS’s network system, 39 Degress services want to address the importance of protecting your computers from large-scale cyber-attacks – like the one that threatened to shut down the NHS’s network.

Here are our top tips on preventing an attack on your business’s network:

Regularly Back Up Data

Remind your employees to frequently back up their data throughout the year to ensure that no critical data is lost in the event of an attack. The team of IT professionals at Ghost suggests storing your data away from the office, to be extra secure. This could be by using a cloud system where all data can be remotely accessed and encrypted when data is regarding the company and clients.

Change Passwords Frequently

It is vital that you and your employees change your passwords on a regular basis, particularly if you have access to important accounts. A good benchmark is to change passwords once every two months, making sure you include different classes of characters – a mix of special characters, uppercase and lower case and numbers is the best choice. Ghost’s IT experts suggest never writing your password down and never use the same password on multiple accounts.

Watch Out for Red Flags

Did you know phishing scams rise by 20% per year? This means that employees should be trained to keep a watchful eye out for such harmful emails. While email providers are constantly improving their spam detection, some trickier spam messages can find a way to make it into your inbox. Ghost’s experts say to look for emails disguised as a trusted client or recognisable brand, which contain dead giveaways such as spelling errors in the text and not addressing you by your name.

Look out for suspicious attachments, messages that ask for personal or credit card information and emails that request immediate action.

Are you in need of an IT solution that can help to prevent your business from future cyber attacks? Make sure you do it before it’s too late! To speak to one of the team here at Ghost, call 01708 390370 or email [email protected]

The Importance of Updated IT Equipment

Updated IT equipment has distinct advantages ranging from security to customer satisfaction and operational efficiency. Whilst reliable staff and a great product are driving factors behind a company’s success, you still need to keep up with the ever changing advancements of technology.

Below are some of the reasons that highlight the importance of updated IT systems in the workplace.

Security – The older your technology is, the higher the security risk. Outdated equipment and servers can cause loss or corruption of data and they’re a lot more prone to crashing. In the long run, they will cost you both time and money and much more so than investing in modern equipment.

Flexibility – Slow systems and outmoded computers can cause frustration amongst many, including your staff. In turn, this could limit their productivity and prevent their flexibility within their job role. By having updated equipment and systems you will often see an increase in mobility and the ability to access your data on the go.

Professionalism – Your appearance to customers and potential clients can be vital in the growth of your business. The use of portable technology such as tablets and laptops can enable staff to remain attentive and professional beyond the restrictions of the office. Without updated technology your staff could suffer and become cut off from their daily work schedules.

Keeping up with competitors – Change is constant and you may think that your current systems are adequate, but with the shift in the digital environment you could find that this might not be the case for very long. By investing in new technology and information systems you will give your business an edge over its competitors.

Here at 39 Degress Services, we are able to not only offer you updated hardware but the remote support and security that sits alongside your IT systems. We have a range of IT solutions and being based in Essex means we are accessible to many locations. For more information, give our IT security experts a call today on 01708 390370.