Compare 3CX Editions
| General Phone System Features | Standard | Pro |
| Call Logging |  |
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| Call Reporting | |
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| Blind Call Transfer | |
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| Attended Call Transfer | |
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| Call Forward on Busy | |
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| Call Forward on No Answer | |
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| Call Routing (DID) | |
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| Call Routing (Caller ID) | |
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| Caller ID | |
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| Conference Calling | |
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| Conference Rooms | |
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| Auto Attendant / Digital Receptionist | |
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| Record New Voice Prompts From Phone | |
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| Voicemail | |
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| Music on Hold | |
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| Central Phonebook | |
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| Call by Name | |
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| Different Prompts for Holidays | |
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| Call Parking | |
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| Call Pickup | |
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| Call Queuing | |
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| Call Recording | |
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| MWI – Message Waiting Indicator | |
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| BLF Status Updates | |
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| Intercom | |
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| Paging | |
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| Ring Extension and Mobile Simultaneously | |
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| Send Email Notifications for Missed Calls | |
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| Music on Hold Playlist or Line In | |
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| Dial Codes | |
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| Management and Scalability | Standard | Pro |
| Web-based Management Console | |
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| Configuration Wizard | |
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| Real Time Web-based System Status | |
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| Integrated Web Server | |
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| Backup and Restore | |
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| Firewall/NAT Friendly Configuration of External Extensions via Tunnel | |
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| Microsoft Windows Server Certified | |
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| Integrated Enterprise Database (PostgreSQL) | |
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| VMware / Hyper-V | |
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| Disable an Extension Temporarily | |
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| Management of Group Privileges | |
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| Unified Communications | Standard | Pro |
| Public SIP ID for Extensions | |
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| Advanced Forwarding Rules Based on Caller ID, Time & Type of Call | |
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| Receive Voice Mail via Email | |
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| Integrate Branch Offices with 3CX Bridge | |
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| Standards-based Presence Information | |
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| Integrated Fax Server | |
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| Receive Faxes via Email as PDF | |
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| Superior Mobility with 3CXPhone for Windows, Android and iPhone | Standard | Pro |
| CTI Support (Windows only) | |
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| Seamlessly Create Conference Calls | |
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| View Remote User Presence | |
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| Run as Presence Monitor in Combination with Desk phone (Windows only) | |
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| Allow Users to Configure their Own Extension Settings | |
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| Make and Receive Calls | |
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| Transfer Calls | |
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| Shows Incoming Calls | |
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| Shows Caller ID | |
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| Shows Personal Call History | |
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| Divert Calls to Voice Mail | |
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| Queue Monitoring (Windows only) | |
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| Shows Status of Other Extensions | |
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| Plug and Play Provisioning | |
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| Manage Forwarding Rules | |
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| Manage Softphones from Management Console | |
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| Auto Provisioning | |
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| Remote Configure | |
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| Includes Tunnel to Avoid NAT Problems | |
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| Tunnel All VoIP Traffic Over a Single Port | |
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| IP Phone Management | Standard | Pro |
| Automatic Phone Provisioning | |
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| Manage IP Phones Network Wide from Console | |
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| Plug and Play Support for Easy Deployment of IP Phones | |
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| Provision all Popular IP Phones with Correct Settings | |
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| Restart One or All Phones Remotely | |
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| Update Firmware on One or More IP Phones Network Wide | |
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| See Firmware Version of Phone | |
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| Call Center Features | Standard | Pro |
| Advanced Real Time Queue Statistics | |
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| Monitor Queue Status | |
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| Review Number of Callers in a Queue | |
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| Log Agents In and Out of Queues | |
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| Advanced Agent Statistics | |
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| Time an Agent Logged In/Out of the Queue | |
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| Review the Number of Answered/Unanswered Calls | |
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| Average and Longest Wait Time and More | |
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| Wallboard | |
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| Allow your Customers to Hang Up and Retain their Position in the Queue | |
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| The Customer is Called Back When an Agent Becomes Available | |
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| Call Back Notification Emails are Sent to the Supervisor | |
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| Round Robin Queue | |
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| Longest Waiting Queue | |
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| Least Talk Time Queue | |
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| Fewest Answered Queue | |
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| Hunt By Threes – Random Queue | |
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| Hunt By Threes – Prioritized Queue | |
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| SLA Alerts | |
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| Listen In / Whisper / Barge in | |
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| Ring / Hunt Groups | |
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| 3rd Party Application Integration | Standard | Pro |
| TAPI Driver for Integration with Microsoft Outlook and TAP Applications | |
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| Microsoft Outlook | |
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| Salesforce Integration | |
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| SugarCRM Integration | |
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| Microsoft Dynamics Integration | |
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| HTTP API to Integrate with any Web CRM | |
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| Microsoft Exchange 2007/2010/2013 UM | |
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| Microsoft Exchange Contact Phonebook Integration | |
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| Microsoft Exchange Auto Attendant Integration | |
| SIP Standards Support | Standard | Pro |
| Fully Supports RFC 3261 | |
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| SIP Forking | |
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| Establish Standards-based SIP Trunks with other SIP Servers | |
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| Devices and Providers | Standard | Pro |
| Supports SIP Hardware Phones | |
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| Supports SIP Software Phones | |
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| Supports VoIP Gateways and Cards | |
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| Supports Popular SIP /VoIP Providers | |
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| SIP Trunking Support | |
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| Create Free Communication Links to Other 3CX Systems | |
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| Create Free Communication Links to Other SIP Servers | |
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| Codecs (Voice Compression) | Standard | Pro |
| G711 (a law and u law) | |
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| G722 | |
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| GSM | |
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| Speex | |
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| Ilbc | |
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| G729 *2 | |
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| Customer Service and Support | Standard | Pro |
| Help Pages and Blog | |
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| Community Forums (no 3CX Support) | |
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| Email Support *3 | |
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| Buy | Buy 3CX Standard | Buy 3CX Pro |