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Compare 3CX Editions
| General Phone System Features |
Standard |
Pro |
| Call Logging |
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| Call Reporting |
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| Blind Call Transfer |
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| Attended Call Transfer |
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| Call Forward on Busy |
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| Call Forward on No Answer |
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| Call Routing (DID) |
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| Call Routing (Caller ID) |
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| Caller ID |
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| Conference Calling |
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| Conference Rooms |
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| Auto Attendant / Digital Receptionist |
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| Record New Voice Prompts From Phone |
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| Voicemail |
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| Music on Hold |
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| Central Phonebook |
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| Call by Name |
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| Different Prompts for Holidays |
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| Call Parking |
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| Call Pickup |
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| Call Queuing |
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| Call Recording |
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| MWI – Message Waiting Indicator |
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| BLF Status Updates |
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| Intercom |
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| Paging |
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| Ring Extension and Mobile Simultaneously |
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| Send Email Notifications for Missed Calls |
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| Music on Hold Playlist or Line In |
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| Dial Codes |
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| Management and Scalability |
Standard |
Pro |
| Web-based Management Console |
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| Configuration Wizard |
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| Real Time Web-based System Status |
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| Integrated Web Server |
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| Backup and Restore |
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| Firewall/NAT Friendly Configuration of External Extensions via Tunnel |
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| Microsoft Windows Server Certified |
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| Integrated Enterprise Database (PostgreSQL) |
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| VMware / Hyper-V |
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| Disable an Extension Temporarily |
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| Management of Group Privileges |
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| Unified Communications |
Standard |
Pro |
| Public SIP ID for Extensions |
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| Advanced Forwarding Rules Based on Caller ID, Time & Type of Call |
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| Receive Voice Mail via Email |
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| Integrate Branch Offices with 3CX Bridge |
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| Standards-based Presence Information |
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| Integrated Fax Server |
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| Receive Faxes via Email as PDF |
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| Superior Mobility with 3CXPhone for Windows, Android and iPhone |
Standard |
Pro |
| CTI Support (Windows only) |
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| Seamlessly Create Conference Calls |
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| View Remote User Presence |
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| Run as Presence Monitor in Combination with Desk phone (Windows only) |
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| Allow Users to Configure their Own Extension Settings |
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| Make and Receive Calls |
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| Transfer Calls |
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| Shows Incoming Calls |
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| Shows Caller ID |
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| Shows Personal Call History |
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| Divert Calls to Voice Mail |
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| Queue Monitoring (Windows only) |
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| Shows Status of Other Extensions |
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| Plug and Play Provisioning |
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| Manage Forwarding Rules |
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| Manage Softphones from Management Console |
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| Auto Provisioning |
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| Remote Configure |
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| Includes Tunnel to Avoid NAT Problems |
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| Tunnel All VoIP Traffic Over a Single Port |
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| IP Phone Management |
Standard |
Pro |
| Automatic Phone Provisioning |
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| Manage IP Phones Network Wide from Console |
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| Plug and Play Support for Easy Deployment of IP Phones |
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| Provision all Popular IP Phones with Correct Settings |
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| Restart One or All Phones Remotely |
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| Update Firmware on One or More IP Phones Network Wide |
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| See Firmware Version of Phone |
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| Call Center Features |
Standard |
Pro |
| Advanced Real Time Queue Statistics |
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| Monitor Queue Status |
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| Review Number of Callers in a Queue |
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| Log Agents In and Out of Queues |
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| Advanced Agent Statistics |
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| Time an Agent Logged In/Out of the Queue |
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| Review the Number of Answered/Unanswered Calls |
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| Average and Longest Wait Time and More |
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| Wallboard |
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| Allow your Customers to Hang Up and Retain their Position in the Queue |
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| The Customer is Called Back When an Agent Becomes Available |
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| Call Back Notification Emails are Sent to the Supervisor |
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| Round Robin Queue |
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| Longest Waiting Queue |
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| Least Talk Time Queue |
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| Fewest Answered Queue |
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| Hunt By Threes – Random Queue |
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| Hunt By Threes – Prioritized Queue |
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| SLA Alerts |
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| Listen In / Whisper / Barge in |
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| Ring / Hunt Groups |
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| 3rd Party Application Integration |
Standard |
Pro |
| TAPI Driver for Integration with Microsoft Outlook and TAP Applications |
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| Microsoft Outlook |
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| Salesforce Integration |
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| SugarCRM Integration |
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| Microsoft Dynamics Integration |
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| HTTP API to Integrate with any Web CRM |
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| Microsoft Exchange 2007/2010/2013 UM |
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| Microsoft Exchange Contact Phonebook Integration |
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| Microsoft Exchange Auto Attendant Integration |
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| SIP Standards Support |
Standard |
Pro |
| Fully Supports RFC 3261 |
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| SIP Forking |
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| Establish Standards-based SIP Trunks with other SIP Servers |
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| Devices and Providers |
Standard |
Pro |
| Supports SIP Hardware Phones |
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| Supports SIP Software Phones |
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| Supports VoIP Gateways and Cards |
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| Supports Popular SIP /VoIP Providers |
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| SIP Trunking Support |
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| Create Free Communication Links to Other 3CX Systems |
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| Create Free Communication Links to Other SIP Servers |
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| Codecs (Voice Compression) |
Standard |
Pro |
| G711 (a law and u law) |
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| G722 |
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| GSM |
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| Speex |
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| Ilbc |
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| G729 *2 |
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| Customer Service and Support |
Standard |
Pro |
| Help Pages and Blog |
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| Community Forums (no 3CX Support) |
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| Email Support *3 |
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| Buy |
Buy 3CX Standard |
Buy 3CX Pro |
