What is a Client Success Manager?

Every new client is assigned a Client Success Manager (or CSM). Your CSM is responsible for ensuring that you receive the highest standard of customer care. You’ll be provided with your CSMs direct contact details so you can contact them whenever you wish to discuss your ongoing service requirements.

Your CSM will contact you immediately once a support agreement has been agreed so they can provide you with your welcome pack and arrange the smooth completion of the on-boarding process.