Fully Managed IT Support
Ghost IT provides a comprehensive range of lightning-fast, managed IT support services and intelligent technology solutions to businesses throughout Essex, Hertfordshire and Cambridgeshire.
Over 300 organisations now trust us to resolve their business-critical IT problems immediately and provide an unrivalled level of day-to-day customer care.
Pro-active support, maintenance and monitoring services.
For an affordable fixed monthly fee, we'll take full ownership of your IT operations and provide you with a managed IT support service that's fast, effective and pro-active. This service includes:
Unlimited Telephone and Remote IT Support
Technical support is provided by our friendly, helpful and experienced help desk team that work from our Head Office in Essex.
Scheduled and Reactive Onsite Support
Lightning-fast onsite IT assistance is provided in the rare instance when an issue cannot be fixed remotely. Scheduled onsite visits can be booked in advance for installing new hardware, applications and other IT equipment.
Pro-active Scheduled IT Maintenance
Our helpdesk team will conduct scheduled software updates and patching of your IT systems outside of standard business hours in order to minimise business disruption and keep you productive.
24/7 Network
Monitoring
Our advanced network monitoring applications allow us to keep a watchful eye over our client networks 24/7/365. We’ll get alerted to any problems and fix them before you know they exist.
3rd Party Application
Support
Our help desk team has extensive experience of supporting 3rd party applications that are used in the workplace, including Microsoft Suites, Accounting Software and Creative Applications.
We'll take care of your Cyber Security requirements.
As a Cyber Essentials Certified Company, we provide a fully managed service to clients that are looking to safeguard their network by strengthening their cyber security and improving their network security processes. We can also help you to become GDPR compliant.
We'll also handle the transition of service from your old IT company.
Your dedicated Customer Success Manager (CSM) will handle the full transition of service from your old IT services provider. We’ll contact your old IT company directly to obtain any handover information, leaving you to concentrate on running your business.
We support ALL technologies used in the workplace.
This includes Windows Desktop PC's, Apple Macs, iPads, 3rd party applications and cloud services, networking equipment, servers, storage devices and much more.
24 Hour IT Support option.
We also provide 24/7/365 IT support as an optional service to local companies that require round-the-clock IT support. No matter what time you call, you'll have direct access to our Essex-based help desk team.
A FREE IT infrastructure audit.
As part of the client take-on process, we will complete a full audit of your entire network infrastructure. Once your audit has been completed, your Customer Success Manager will present you with a detailed report that provides a breakdown of where your IT systems are performing well, where they require attention or if immediate action is required.
Drive your business growth with an IT Strategy Roadmap.
A clearly defined IT strategy roadmap is essential to push your overall business strategy forward and to structure the communication between the IT department and your Senior Managers/Heads of Department.
To create a strategy roadmap, your CSM will seek to gain a clear understanding of your current and future key business challenges by working closely with your management team and your internal IT expert. We will use this knowledge to create an IT strategy roadmap, which is fully aligned to meet your short, medium and long-term business goals.
Why does your business need an IT Strategy Roadmap?
- An IT strategy roadmap ensures that you act strategically when managing projects and making investment decisions.
- Securing buy-in from business leadership will become a more structured process which, in turn, makes it easier to earn buy-in from business users.
- You’ll be able to negotiate more effectively with leaders or staff who request new projects or initiatives that require significant, non-operating effort.
Take the first step towards optimising your IT operations by requesting a no-obligation IT services quote today!
If you're looking for a pro-active and highly professional IT support service with a personal level of customer care then it's time to contact Ghost IT Services. Request a no-obligation quote for our Fully Managed IT Support today by calling 01708 390 370, or provide more information about your IT services requirements in our contact form.