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Local Offer Are You Based in Essex?
Posted Remote support by Matthew Southgate (11/05/2012) views (19)

Local Offer Are You Based in Essex?

If your business is local to us, then we have special terms for you.

As it’s easier for us to support your business, we want to return the favour and give you competitive pricing with access to the same service levels that all our clients get.

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Mapped Drive Connection to Network Share May Be Lost
Posted Remote support by Matthew Southgate (22/02/2012) views (179)

Mapped Drive Connection to Network Share May Be Lost

If you map a drive to a network share, the mapped drive may be disconnected after a regular interval of inactivity, and Windows Explorer may display a red "X" on the icon of the mapped drive. However, if you try to access or browse the mapped drive, it reconnects quickly.

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Repairing hibernated Windows XP Mode
Posted Remote support by Matthew Southgate (30/09/2011) views (478)

Repairing hibernated Windows XP Mode

It just said “‘Windows XP Mode’ could not be restored because either host processor type mismatch or lack of hardware-assisted virtualization support in the system.”

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Mac Batteries Can Be Hacked
Posted Remote support by Matthew Southgate (08/12/2011) views (396)

Mac Batteries Can Be Hacked

Apple because of the fact that the IT security of Mac batteries can be breached, according to an Apple researcher. Charlie Miller said that "These batteries just aren�t designed with the idea that people will mess with them.�What I�m showing is that it�s possible to use them to do something really bad. You could put a whole hard drive in, reinstall the software, flash the BIOS, and every time it would reattack and screw you over. There would be no way to eradicate or detect it other than removing the battery." Miller notified Apple about the vulnerability

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Ghost Sla
Posted Remote support by Matthew Southgate (08/12/2011) views (253)

Ghost Sla

We operate strict target SLAs in order to give the best service to our customers:


15 minute response to all support requests
4 hour resolution target to support requests
8 hour onsite target when faults are identified as non-repairable remotely

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Pay as You Go Support
Posted Remote support by Matthew Southgate (08/12/2011) views (244)

Pay as You Go Support

Pay as you go IT support is ideal for those who have an existing IT department that needs additional resources, for those with one-off support requirements and for those who aren’t able to commit to a support contract.

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